FAQ

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Application

 
They are individual synthetic lashes that attach to each of your lashes with a medical grade, eye-safe adhesive. The result is longer, thicker, and fuller lashes.
Your lash stylist will isolate an individual natural lash, and then expertly bond one eyelash extension to one natural lash. This technique creates a seamless look and feel as if these eyelash extensions were your own.
A full set (depending on your desired look) takes about 2 to 3 hours. Refills take about 30 to 45 minutes.
A: Application time will vary based on design. Simple Volumation of adding only a few additional lashes should not require additional time. For elaborate designs stylists may need to add 30 mins to 1 hour of additional time to create the Volumation look desired. Again time will vary based of degree of design complexity. Relashes: Full looks will need more readjusting and removal of lashes. Add additional 30 mins to time. Again time will vary based on the number of lashes that have been applied and how much adjusting is needed prior to the application. Clients should maintain a regular schedule of relashes every 2-3weeks. Clients will need to be taught how to properly maintain the Volumation lashes.
All our products are hypoallergenic and completely safe and the most natural looking in the industry, All of our stylists have received extensive training and are certified stylists. We have an exhaustive collection of lashes that will allow the stylist to create every combination of styles.
If you take good care of them, a full set should last you between four to six weeks. We suggest you take a refill every two to three weeks to maintain the fullness of your lashes. Lash extensions fall out as your natural lashes shed.
They should feel weightless, like your own lashes. You won’t even notice that they are there until you look in the mirror.
You will wake up every morning with long and luxurious lashes! No need to apply mascara or false eye lashes. If you have fair lashes, they will look darker, whereas sparse lashes will appear fuller.
No. We will custom design your lash extensions to fit your unique style. We can make your lashes look full and natural or big and bold and every style in-between.
 

Certification

Our certification process is put in place to ensure our stylists are delivering applications to the standard quality of the name Xtreme Lashes that guarantees successful lash applications. This implies making sure the clients are satisfied with the look, fullness and longevity of their application.

 
By attending a Certification day, stylists will receive one-on-one attention from an educator for individualized feedback and tips on how to increase their lash business and be more profitable by increasing the sales of the retail product line. They will be evaluated by the educator in order to be a Certified Xtreme Lashes Stylist and be added to the Lash Stylist Directory Listing. They will also find out the status of their application before leaving.
If they are unable to attend the hands-on certification, they can submit digital photos of their work in order to apply for the Certification and the Last Stylist Directory Listing. These photos will be carefully evaluated by our certification department to ensure that they are utilizing the techniques learned during the training program correctly. Once certification is obtained, stylist can than qualify to be on our online directory and benefit from the traffic and referencing that our site can provide.
Level 1 program certification
Aspiring stylist must first meet the training program objectives successfully. After attending a 2 day level 1 program or a 1 day private program, the aspiring stylists must attend a certification evaluation day or submit photos (see section Photo Submission) for evaluation by the certification department. Attending a certification evaluation or sending pictures for evaluation does not guarantee the successful completion of the certification process.

Conversion/ refresher program certification
After attending a conversion program, the aspiring stylists can be certified by the end of the training day if she has completed a full application on a human model and has met the evaluation criteria. If the aspiring stylist does not get certified the same day, she must attend a certification evaluation day or submit photos (see section Photo Submission) for evaluation by the certification department. Attending a certification evaluation or sending pictures for evaluation does not guarantee the successful completion of the certification process.

Artistic program certification
After attending a 1 day artistic program, the aspiring stylists must attend a certification evaluation day or submit photos (see section Photo Submission) for evaluation by the certification department. Attending a certification evaluation or sending pictures for evaluation does not guarantee the successful completion of the certification process.

Volumation program certification
After attending a Volumation program, the aspiring stylists can be certified by the end of the training day if she has completed a full application on a human model and has met the evaluation criteria. If the aspiring stylist does not get certified the same day, she must attend a certification evaluation day or submit photos (see section Photo Submission) for evaluation by the certification department. Attending a certification evaluation or sending pictures for evaluation does not guarantee the successful completion of the certification process.
To attend a certification day, stylist must reserve their spot in advance through an account manager. Aspiring stylist can purchase an application kit at the cost of 20$ that will give them access to lashes, adhesive and all necessary application products. This should be purchased at the same time as booking their spot. Note that one can choose in advance to only attend either part of the day, practice session or the evaluation, as they desire. A one-on-one discussion after 5p.m., with the educator will let each stylist know their certification status before she leaves.
Photos must be sent to certification@xtremelashes.ca. A maximum 2 weeks delay for photo processing must be expected. An acceptance or declination letter will be sent to the stylist with specific tips and recommendations to help them further in their evolution.
When stylists are certified, they will receive an email that confirms their certification. They can then expect to receive their certificate by mail within a 2 week period from the date of certification. The stylists’ information will then be added to the directory (see section Stylist Directory). You will then be granted access to advanced trainings and products.
When aspiring stylist get declined their certification, they will have the option to go through the process again with specific point to improve. A certification day retake or a resubmission of a fewer number of models will be asked. Though it is not uncommon to have multiple attempts at certification, the department reserves the right to ask a stylist, in the necessary cases, to attend a courtesy refresher class to ensure all notions have been properly assimilated. In this event, the stylist will not be charged for the class retake but will have to pay 20$ for the application material used during the training.
A stylist can see her certification revoked if proof of malpractice has been given. This includes, but does not limit to, training other stylists, creating application that are not up to Xtreme Lashes standards, misuse of the Xtreme Lashes visual and etc. Note that such a situation is a last resort, once it seems impossible to rectify the situation.
Certification does not expire. However, we value continuous education to ensure that skills and product knowledge are up to date with new products and techniques that we strive to perfect and bring to our stylist yearly.
Once certification is obtained, stylist than qualify to be on our Online Directory. This privilege is to help our stylist get the extra exposure they need to get their business started. Also, this is a badge of excellence that our stylist can showcase proudly. In order to maintain the directory stylist status, standards to be maintained are: -The stylist must renew her adhesive every 3 months; a reminder email will be sent to her after 2 months and 2 weeks from her purchase that her adhesive renewal date is approaching. -Stylists must maintain safe application standards. -Stylist must respect terms and conditions contract. Note that in 2016, standards will be stricter to guarantee that clients are truly getting the complete Xtreme Lashes experience when they go to a directory stylist. These include, but are not limited to, regular purchase of the adhesive, the primer, the patches and the lashes.
When standards are not met, the stylist will receive a written and verbal warning to give her the chance to rectify the situation. If negligence is maintained, the stylists contact information will be removed from our website and she will then lose the right to market herself as an Xtreme Lashes Stylist. THIS DOES NOT STOP THE STYLIST FROM BEING ABLE TO PURCHASE OUR PRODUCTS.
But until the situation has been consistently rectified, she will not be able to use the Xtreme Lashes name and logo in her marketing and branding to avoid misleading consumers.
 

Delivery

 
Orders placed by phone or via our website before 2 pm EST will be processed and shipped the same day. Orders place after 2p.m. EST are processed and shipped next business day. It takes 24h to 72h from shipping day to receive the order depending on region.
Yes. For a 35$ fee, you can select Express shipping which guarantees 24h delivery before 2pm.
Standard shipping 15$ on orders of 499$ and less before tax and less
Express shipping 35$ on orders of 499$ and less before tax
FREE on orders of 500$ and more before tax
FREE upon pick up As of opening hours, please allow for a 3 hour delay between placing your online order and picking it up at Xtreme Lashes.  The company reserves the right to charge an additional fee on orders shipped to areas outside of the territories served by Fedex.
The package will be left at the door as no signature is needed. We suggest planning the shipping address in consequence and maybe looking into having it delivered at the location where you will be. Note some products will not respond well to extreme temperatures. Note that orders over 500$ before tax will require a signature upon delivery.
 
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