FAQ

The following methods of payment are accepted for online orders:

• Credit Card (Visa, Visa Debit, MasterCard, Amex),
• PayPal
• E-transfer

The following methods of payment are accepted for Pick-Up orders at Montreal Headquarters only:

• Cash
• Credit Card (Visa, MasterCard, Amex)
• Debit

Please contact our Customer Support department at 1877 281 8484 or email us at [email protected]

• Standard shipping
• Express shipping
• Free in-office Pick up

We mainly use two carriers, FedEx and Canada Post. Depending on the delivery method requested, we will determine the carrier that will best handle your request.

• East Coast Canada:

  • Standard- 1 to 3 business days
  • Express- 1 to 2 business days

• Central & West Coast Canada:

  • Standard- 2 to 4 business days
  • Express- 1 to 3 business days

All orders placed before 2:00 PM. ET, will be processed the same business day. All orders placed after this time will be processed the following business day.

FREE Standard shipping on all orders over $500 across Canada

• Standard Shipping -for all orders under $500

  • East Coast Canada- Flat rate of $15
  • Central & West Cost Canada- Flat rate of $20

• Express Shipping

  • Canada Wide- Flat rate of $30

• Consumers- with Consumer products only

  • Free shipping over $75 – otherwise rates same as above

*Please take note that additional shipping fees may apply for orders that require a third-party courier or if shipping charges substantially exceed cost of actual purchase(s)

Once your order has shipped, you will receive a confirmation email with a tracking number.