FAQ

4 Education

At Xtreme Lashes® Canada, our focus is quality & longevity, which means Certification is earned rather than bought. Unlike most companies, our #1 priority is to ensure all of our students feel confident, capable, and powerful when it comes to the art of lashing. This means that once you have practiced & perfected your lash skills, you will be given two options to receive your Certification and join our elite group of lash stylists.

  • Option 1 - Attend a 1-day in-person Certification training with hands-on practice & feedback;
  • Option 2 - Submit pictures of your very best work via email to our Certification department and get Certified from the comfort of your own home!
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on Sep 26, 2018

That all depends if you’re already Certified with another company or not.
If you’re new to the lash game and want to jump on board with Volume, don’t worry, we will get you there. Xtreme has plenty of customized packages to ensure the best training experience for your specific needs. Call or email and ask to speak with one of our Lash Specialists today! Click here to get in touch.

If you are already Certified, the great news is that we have some amazing Upgrade programs for you to easily join the Xtreme Team and learn Volumation from the most trusted name in the industry. Click here to get in touch and be sure to ask for an Upgrade Lash Specialist.

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on Sep 26, 2018

Xtreme Lashes® Canada now offers the chance to all lash stylists to shop and enjoy our high-end application and retail products without attending a training program. Simply create yourself a Stylist account, upload your Lash Certificate, and voilà! Shop away, Lashista! Click here to create your Stylist account.

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on Sep 25, 2018

In most cities, YES! But It’s important to know that each province in Canada has different requirements. Please make sure to verify the requirements of lashing in your province.

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on Sep 25, 2018

5 Orders

Our Flex Fusion adhesives with rapid cure technology are hypoallergenic with exceptionally low fume and odor, and made in the USA at an FDA-registered facility. They are made specifically for sensitive eyes and available in two colors: Black and Purple (standard color).

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on Sep 26, 2018

Opened: 3 months
Unopened: 6 months from date of purchase
Long-term storage of adhesives is not recommended. Purchase and use while fresh for optimal performance and longer-lasting bond.

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on Sep 26, 2018

Opened: 3 months
Unopened: 6 months from date of purchase
Long-term storage of adhesives is not recommended. Purchase and use while fresh for optimal performance and longer-lasting bond.

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on Sep 26, 2018

Please contact our customer care department by clicking here and request a Guidelines for maximizing performance and longevity of adhesive document.

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on Sep 26, 2018

Click here to log in to your account, or use the “Sign In” link in the top navigation menu.

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on Sep 26, 2018

7 Delivery and Payment methods

The following methods of payment are accepted for online orders:

  • Credit Card (Visa, Visa Debit, MasterCard, Amex),
  • PayPal
  • E-transfer

The following methods of payment are accepted for Pick-Up orders at Montreal Headquarters only:

  • Cash
  • Credit Card (Visa, MasterCard, Amex)
  • Debit
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on Oct 25, 2018

Please contact our Customer Support department at 1877 281 8484 or email us at [email protected]

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on Oct 25, 2018
  • Standard shipping
  • Express shipping
  • Free in-office Pick up
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on Oct 25, 2018

We mainly use two carriers, FedEx and Canada Post. Depending on the delivery method requested, we will determine the carrier that will best handle your request.

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on Sep 26, 2018
  • East Coast Canada:

    • Standard- 1 to 3 business days
    • Express- 1 to 2 business days
  • Central & West Coast Canada:

    • Standard- 2 to 4 business days
    • Express- 1 to 3 business days

All orders placed before 2:00 PM. ET, will be processed the same business day. All orders placed after this time will be processed the following business day.

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on Sep 25, 2018

FREE Standard shipping on all orders over $500 across Canada

  • Standard Shipping -for all orders under $500

    • East Coast Canada- Flat rate of $15
    • Central & West Cost Canada- Flat rate of $20
  • Express Shipping

    • Canada Wide- Flat rate of $30
  • Consumers- with Consumer products only

    • Free shipping over $75 – otherwise rates same as above

*Please take note that additional shipping fees may apply for orders that require a third-party courier or if shipping charges substantially exceed cost of actual purchase(s)

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on Sep 25, 2018

Once your order has shipped, you will receive a confirmation email with a tracking number.

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on Sep 26, 2018

8 Lashes & Application

Eyelash extensions are generally safe. They are applied on the natural lash and not directly on the skin. However, due to the fact that safety, health & quality is top priority at Xtreme Lashes Canada, we don’t recommend pregnant women to get their lashes done. Please take note that procedure requires the client to lay flat on their back between 1 to 2 hours, in a position that is not recommended for pregnant women. Please be sure to consult your doctor prior to getting your lashes done during pregnanc

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on Oct 24, 2018

YES. One of the many benefits of wearing eyelash extensions is that you can still shower, swim and exercise while wearing them. Our adhesives are waterproof and require very low maintenance. Depending on the adhesive your Xtreme stylist is using, you can get your lashes wet in as little as 3 hours. Remember to always ask the stylist the recommend drying time, since it can vary depending on adhesive strength. Respecting the number of hours you need to wait to get lash extensions wet following an appointment is critical to ensure best results by guaranteeing the adhesive has cured to its fullest.

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on Sep 26, 2018

An oil-free mascara that has been specifically formulated to be compatible with eyelash extensions is the only safe choice. Using a regular oil-based or water-proof mascara will damage the adhesive bond and shorten the life of your lash extensions. At Xtreme Lashes® Canada, we carry a full range of aftercare & cosmetic products to ensure the quality, longevity, & health of our customers’ lash extensions and their own natural lashes.

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on Sep 26, 2018

You will be comfortably reclined with your eyes closed while Xtreme Lashes® Eyelash Extensions are applied one at a time to your own natural eyelashes. There is no discomfort or pain involved in the procedure. In fact, most clients find it is so relaxing and comfortable that they fall asleep.

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on Sep 26, 2018

Depending on the expertise and experience of the Lash Stylist and the number of lashes being applied, it generally takes between 90 to 150 minutes to apply a full set of Xtreme Lashes® Eyelash Extensions. Touch-ups can be done in as little as 45 to 60 minutes.

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on Sep 26, 2018

The look can be maintained indefinitely with refills. When properly applied, an Xtreme Lashes® Eyelash Extension will remain in place until the natural lash on which it rests falls out. This can be as long as two months or more. 

Natural eyelashes grow in and fall out in cycles (every 60 to 90 days). When a natural lash matures and falls out, a new lash has already been growing and quickly replaces it without us noticing the turnover. This process is constant and at any given moment our many natural lashes are at different stages of maturity. Some are just growing in, while others are ready to shed. People typically shed between 1 and 5 natural lashes each day, depending on their individual growth cycles. On shorter natural lashes, this growing and shedding cycle is virtually unnoticeable. 

With proper care and maintenance, touch-ups are typically only needed once every 2 to 4 weeks to replace the lashes that have shed.

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on Sep 26, 2018

With proper application, Xtreme Lashes® Eyelash Extensions look and feel completely real. Each application is customized to suit the individual. The thickness of the Xtreme Lashes® Eyelash Extensions applied is determined by the health and thickness of your natural lashes as well as personal preference. The overall effect is added curl, thickness and length, opening up the eye for added definition. 

Xtreme Lashes® Eyelash Extensions are designed to be indistinguishable in size and weight to human lashes. They are flexible yet crimp-resistant, and they move with your natural lashes. As long as you keep up with the touch-up applications, it is almost impossible to tell that you are wearing the extensions. 

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on Sep 26, 2018

Xtreme Lashes® Eyelash Extensions are crafted from synthetic polyester. Synthetic lashes respond better to wear and tear than other materials. In addition, synthetics have the least possible chance of allergic reactions with human skin. Testing has shown that there is a higher percentage of people that will have adverse reactions to contact with lash extensions created from animal hair, such as mink.

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on Sep 26, 2018